Nextel Sucks...

So, I have a Nextel phone from work. Who has merged with Sprint for their wireless services. Which one would assume is a positive thing. Jen also has a Sprint phone, which gives us the advantage of being able to talk to one another for free...

I recently acquired an I860, which is an older phone, but a much more advanced model phone then the I550 I used to have. With the addition of the phone, I called Nextel and had them turn on unlimited text messaging, so I could annoy my wife while she was working.

The phone call went something like this.
Nextel: Could I get your name please?
Me: Sure, it's Tim Hagerty
Nextel: We're not showing an account for Tim Hagerty.
Me: That's because the name on the account is "Michigan Environmental Restoration"
Nextel: Ok, I have it now, can you verify your password for me please?
Me: Sure, it's AmyLynn. Which reminds me, I need to change that to something else.
Nextel: I can do that, what would you like the new one to be?
Me: You can change it to "*****"
Nextel: Ok, that's done, what else can I help you with?
Me: I'd like you to turn unlimited text messaging on for this phone line.
Nextel: The line your currently calling on?
Me: Yes, that's correct.
Nextel: Is it able to send text messages already?
Me: No, it gives me a service error.
Nextel: Ok, give me one moment I have to assign it a new IP address.
Me: Sure...
Nextel: Ok sir, it's in our system. It's going to take any where from 5 minuites to 72 hours to clear.
Me: Did you just say 72 hours?
Nextel: Yes sir, it can take up to 72 hours.
Me: Wow, that a huge gap in time. Why so long?
Nextel: Well, once I put it in the system it has to wait for the computer work load to clear. It could take a while.
Me: Seems like 3 days is a long time for a computer system to process information. Especially concidering it's not changing much.
Nextel: It least it's only text messaging, some of thing we do can take up to 3 weeks to clear the system.
Me: Ok, so it could take up to 3 days to take effect is there anything I need to do?
Nextel: Yea, we need you to power cycle (Turn it off and back on.) your phone ever few hours to get the update.
Me: So, I need to turn my phone off and back on ever 2-3 hours for the next 72 hours for this to take effect.
Nextel: Yep, or at least until it starts working.
Me: Thanks.
Nextel: Your welcome sir, is there anything else I can help you with today?
Me: No, that just about did it for me. I'll talk to you again in 3 days when it's not working right.
Nextel: Alright sir, have a nice night.